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Child Welfare Services-New System (CWS-NS)

The Child Welfare Services New System (CWS-NS) Project will greatly improve the ability to serve at-risk children. It will provide an automated child welfare system with the capabilities that include mobile and web based technology to support the current and future business practice needs of the counties and the State in a more effective, efficient and economical manner. The new system will support evolving child welfare programs, business processes and legislated improvements focused on protecting the safety of children and families. The Department of Social Services (CDSS) working collaboratively with the Office of Systems Integration (OSI) and the County Welfare Directors Association (CWDA) developed the CWS- NS Project Feasibility Study Report (FSR) which presents all aspects of conducting the CWS-NS Project to replace the current Child Welfare Services/Case Management System (CWS/CMS).
The project received approval of the Feasibility Study Report (FSR) by the California Technology Agency (now renamed Department of Technology) on January 10, 2013 and with the release of the State Budget Act of 2013, the project officially launched on July 1, 2013. On April 1, 2014, the Department of Technology approved a Special Project Report (#1) that provides updates to the project schedule, costs and resources.

Project Objectives:

The CWS-NS project is focused on meeting the following business and technical objectives that will:

  • Improve service delivery and outcomes;
  • Allow more timely system enhancements to support changes in CWS practice;
  • Achieve Statewide Automated Child Welfare Information System (SACWIS) compliance required to maintain Federal Financial Participation (FFP) funding and avoid federal non-compliance penalties;
  • Reduce ongoing maintenance and operations costs;
  • Replace the highly-distributed legacy Child Welfare Services/Case Management System (CWS/CMS) with a centralized, web-based Service Oriented Architecture (SOA) computing infrastructure;
  • Replace the proprietary CWS/CMS software with Commercial-Off-The-Shelf (COTS) software or transfer system that meets the majority of the business practice needs; and
  • Develop custom software services to close any operational gaps in the COTS software or transfer system capabilities.

A copy of the Special Project Report is available at the following website:

A copy of the Feasibility Study Report is available at the following website:

If you have any questions regarding this project please email CWS-NSProjectInquiries@osi.ca.gov.