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CWS/CMS Bulletin - Release 7.6 and Interim Release 7.6.0 (3-Day Reminder)

Date: 3/28/2017
Title: Release 7.6 and Interim Release 7.6.0 (3-Day Reminder)
What is Impacted: CWS/CMS Application
Describe Impact:

Release 7.6 and Interim Release 7.6.0 will be implemented on
Saturday, April 1, 2017.
The application outage begins on Saturday, April 1, 2017 at 6:00 AM, and will continue until Saturday, April 1, 2017 at approximately 2:00 PM. Users will not be able to access the CWS/CMS application during this period. All application updates will be applied beginning Saturday April 1, 2017 and should be available to counties as of Saturday afternoon at 2:00 PM, April 1, 2017. Customer support will be available from the IBM Helpdesk at (800) 428-8268.
Coex County Users
Follow instructions provided by county IT staff.
Dedicated County Users
Before 04/01, dedicated county users should do both of the following:

  • At least one time within the week of Release 7.6 Implementation: 
    • Log out of Windows (via log off, restart or shut down).  When logging back in during that time, the R7.6 cwscms.msi
      file will be copied to the workstation via the login script where it will await installation on 04/01.


  • As users leave the night before R7.6 implementation: 
    • Reboot the workstation (and do not log back into Windows), but leave the workstations powered on, so the installation can complete automatically over the weekend.

NOTE: If these steps are not followed installation will take place the next time the workstation is powered on following the weekend, but users will need to avoid starting CWS/CMS while waiting and responding appropriately to prompts.

Before Release 7.6 is installed, attempts to start CWS/CMS will fail, and while the corresponding error message is on-screen it actually prevents installation. Users should click OK on the message, and wait for the prompts. Alternatively, if the user will be away from their desk for an extended time, log off of Windows but leave the workstation powered on, to allow automatic installation without prompting.

Remote users should plan to bring their workstations into the office on Monday 04/03 to complete their installation. It is not necessary for remote users to bring their workstations into the office prior to the release weekend.

Additional Information
R7.6 information is located on the CWS/CMS website at the following locations:

  • Bulletins: CWS/CMS Homepage>Releases>Current Code Release-7.6
  • All Other R7.6 Information: CWS/CMS Homepage>County Info>County Logon>Code Release Secure Site

Since this is a major release, the CWS code tables will be refreshed. As long as users are logging into the CWS Application regularly, this code table refresh will not impact counties. This will impact newly imaged machines that will receive the newer code table. Dedicated counties do not need to take any action.

The new code tables need to be replicated to county servers. Counties should already have a process in place that updates county workstations from county servers. These files are to be delivered to the workstations only if the code tables are newer than what the workstations already have.

When: Saturday, April 1, 2017
Start Time: 6:00 AM
End Time: 2:00 PM
Duration: Eight (8) Hours

Who is Impacted: All CWS/CMS Users
Why: R7.6 New code delivery

Contact Name: Ben Ampong
Contact Email: Ben.Ampong@osi.ca.gov
Contact Phone: (916) 891-3288